Last updated: 31/01/2026
At YourClad, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal data when you visit our website www.yourclad.co.uk or contact us.
1. Who we are
Business name: YourClad
Website: www.yourclad.co.uk
Contact email: contact@yourclad.co.uk
Privacy contact: contact@yourclad.co.uk
Registered address: Holtby Park, York -YO19 5UD
2. What personal data we collect
We may collect and process the following data:
- Name and contact details (email, phone) submitted through forms
- Messages sent via contact forms or chat
- Technical data such as IP address, browser type and device information
- Website usage data through analytics cookies
- Any information you voluntarily provide when contacting us
We do not knowingly collect data from children.
3. How we use your data
We use your data to:
- Respond to enquiries and provide our services
- Improve our website and user experience
- Analyse website traffic and performance
- Communicate with you when requested
We only process your data when we have a lawful basis to do so.
4. Legal basis for processing
Under UK GDPR, we rely on:
- Your consent (for contact forms, cookies and marketing)
- Legitimate interest (to operate and improve our business)
- Contractual necessity (when providing services)
You may withdraw consent at any time.
5. Cookies and analytics
We use cookies and similar technologies to improve our website.
Analytics and marketing cookies are only activated after your consent through our cookie banner.
For full details, please see our Cookie Policy.
6. Third-party services
We may share limited data with trusted third parties such as:
- Google Analytics
- Website hosting providers
- Email or CRM services
- Chat or customer support tools
These providers process data only on our instructions and in compliance with GDPR.
7. How long we keep your data
We keep personal data only for as long as necessary:
- Contact enquiries: up to 24 months
- Analytics data: according to provider retention settings
- Client data: for the duration of the business relationship and legal requirements
8. Your rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent
To exercise your rights, contact: contact@yourclad.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
9. Data security
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.